Shipping & Delivery

At Muzna, we are committed to providing a seamless and reliable shopping experience. Below is our detailed shipping policy so you know what to expect when placing an order with us.

1. Shipping Locations

We currently ship across Pakistan. Whether you’re in major cities like Lahore, Karachi, Islamabad, or remote areas, we aim to deliver your order to your doorstep.

2. Processing Time

• Order Processing: Typically processed within 1–2 business days.
• Order Confirmation: You’ll receive a confirmation email or SMS once processed.

3. Shipping Time

• Standard Shipping: Delivered within 3–7 business days depending on location.
• Express Shipping: Faster delivery within 1–3 business days (if available).

4. Shipping Charges

• Free Shipping: On orders over [insert minimum order value].
• Shipping Fee: A flat fee of [insert fee] for smaller orders.
• Charges may vary depending on location, weight, or size.

5. Delivery Areas

We deliver to all major cities, towns, and villages across Pakistan. Contact us if you’re unsure about coverage in your area.

6. Delivery Delays

Although we strive to deliver on time, delays may occur due to:

• Public holidays
• Weather conditions
• Courier service delays
• Incorrect or incomplete addresses

If a delay occurs, we will notify you via email or phone.

7. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. Muzna is not responsible for failed deliveries due to incorrect address information.

8. Packaging

Orders are carefully packaged for safe delivery. Fragile items are specially secured using protective materials.

9. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use it to monitor delivery status.

10. International Shipping

We currently only offer domestic shipping within Pakistan. International orders are not available at this time.

11. Returns & Exchanges

We offer product exchanges within 2–3 days of delivery. Please refer to our Returns & Exchanges Policy for full details.

12. Customer Support

📧 Email:Muzna23.pk@gmail.com

📞 Phone:+92 309 9429292

🌐 Website:www.muzna.pk